I9bet Privacy Policy – Malaysia Player Personal Data Protection

1 i9bet Introduction & Privacy Commitment

I9bet recognises that player trust is the cornerstone of our business. That trust goes beyond fair gameplay or fast payouts — it also comes down to how we handle the most personal information you entrust to us.

We understand that as a player on an online betting platform, you share sensitive information – from personal identification details to bank account information. Our responsibility is to ensure that information is handled with the highest level of confidentiality and security, at all times.

This Privacy Policy applies to all users of the i9bet platform – whether accessed via the official website, the Android or iOS mobile app, or any other service channel we operate.

2 Personal Information We Collect

I9bet only collects information that is strictly necessary to provide our services safely and effectively. The following are the categories of information we may collect:

We do not collect information beyond the requirements stated above. If we ever require additional information, you will be clearly notified of the purpose of that collection.

3 How We Use Your Information

The personal information we collect is used for the following purposes:

• Account management: Creating and maintaining your account, processing registration, and verifying identity through the KYC process.
• Transaction processing: Securely processing deposits, withdrawals, and all financial transactions in your account.
• Customer service: Responding to inquiries, resolving complaints, and providing the technical support you need.
• Security & fraud prevention: Detecting and preventing fraudulent activity, money laundering, or platform abuse.
• Legal compliance: Meeting legal obligations, including KYC and AML requirements set by regulatory bodies.
• Responsible wagering: Monitoring usage patterns to identify players who may need responsible wagering support.
• Platform improvements: Analyzing usage data (in anonymized form) to improve the user experience and platform performance.
• Marketing communications: Sending promotional information and the latest offers — only to players who have consented to receive marketing communications.

I9bet does not use your personal information for any purpose beyond those stated above without first obtaining your consent.

4 Data Sharing with Third Parties

I9bet's core principle is clear: we do not sell, rent, or trade your personal information. However, in certain situations, we may need to share data with selected third parties:

• Payment service providers: Banks, e-wallet companies, and payment processors required to complete your financial transactions.
• KYC service providers: Third-party identity verification platforms used to streamline and ensure the accuracy of the verification process.
• Game providers: Game transaction data required by providers such as Evolution Gaming or Pragmatic Play to operate their games.
• Authorities & regulatory bodies: Information legally required by the relevant legal authorities or regulatory bodies.

All third parties with whom we share data are bound by strict confidentiality agreements and are held to the same data protection standards we apply to ourselves.

5 Cookies & Tracking Technology

The i9bet website and app use cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Performance cookies: Collecting anonymized data on how players use the platform to help us identify areas for improvement.
• Functional cookies: Remembering your preferences and settings, such as your selected language and favorite games display.
• Analytics cookies: Helping us understand overall platform usage patterns in aggregated, non-personally identifiable data formats.

You can manage cookie settings through your browser preferences. However, disabling essential cookies may affect the functionality of the i9bet platform.

6 Data Security Measures

I9bet continually invests in security infrastructure to ensure your personal data remains protected at all times. Key security measures we have implemented:

• 256-bit SSL Encryption: All data communications between you and i9bet servers are protected with banking-grade encryption.
• Two-factor authentication (2FA): An additional security feature that players can enable for a stronger layer of account protection.
• 24/7 security monitoring: Automated monitoring systems that detect suspicious activity and respond in real time.
• Internal access controls: Only specifically authorised staff have access to player data, and every access is logged for audit purposes.
• Periodic penetration testing: Security assessments by independent experts are conducted periodically to identify and address any vulnerabilities.
• Data backup: Critical data is securely backed up at separate locations to ensure continuous availability.

While no security system can guarantee 100% protection, i9bet takes all reasonable and industry-standard measures to minimise the risk of data breaches or misuse.

7 Data Retention Period

I9bet retains your personal information for as long as necessary for the purposes stated in this policy or as required by applicable law:

• Active account data is retained for as long as your account remains active on the i9bet platform.
• After account closure, data required for legal compliance purposes (such as financial transaction records) may be retained for up to seven (7) years in accordance with statutory requirements.
• KYC documents are retained for a minimum period of five (5) years after the business relationship ends.
• Access logs and security data are typically retained for 90 days to one year for investigation purposes if required.

Once the applicable retention period expires, your data will be securely deleted or anonymised in accordance with established procedures.

8 Your Rights Regarding Personal Data

As an i9bet player, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact the i9bet support team via live chat within the platform. We will process your request within a reasonable timeframe.

9 Children's Data Protection

I9bet services are exclusively for individuals aged 18 and above. i9bet does not knowingly collect or process personal data from minors.

If you believe a child has registered an account on our platform, please contact the i9bet support team immediately. We will take prompt action to close the account and securely delete all associated data.

10 Changes to This Privacy Policy

I9bet reserves the right to amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or the services we offer. Any material changes will be communicated to registered users via email or in-platform notification at least 14 days before the amendment takes effect.

The "Updated" date at the top of this document indicates when the last amendment was made. Continued use of the i9bet platform after the amendment's effective date constitutes acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to ensure you stay informed about how we protect your information.

11 Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the i9bet platform — the fastest way to get a response.
• Email: [email protected] — for written enquiries that require an official record.

Our data protection team will respond to privacy-related requests within three (3) business days. For more complex requests such as data transfers or account deletion, the process may take up to 14 business days depending on the complexity of the request.